Return & Refund Policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Only items with manufacture fault are accepted as returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number and email for proof of purchase.
To start a return, you can contact us at hello@cookwithfika.com. If your return is accepted, we’ll send instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping charges are non-refundable unless you had to return the product because we've sent the product to you in error.
Return shipping is paid by the customer and is not reimbursed.
All product returns must be shipped back in their original form of packaging and include all accessories to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Cook with FIKA, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories. In addition, Cook with FIKA reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.
You can always contact us for any refund/ return question at hello@cookwithfika.com.
Damages and issues on delivery
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on giveaway items, clearance items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
International Returns
At this time, items shipped outside of Canada cannot be returned. All international sales are final.
Let customers speak for us
I bought the whole set .. and one of the cover had broken ! I told a branch and said to buy another one instead !! How can I buy it again & their covers are breakable !! Without finding a way to replace it with a new or fixing it ! You are not able to find a solution to your clients !!
Easy to wash and have not stained so far
DO NOT ORDER Hi I ordered a full bundle set for my mother for Christmas and my box came empty when I reached out to the store a girl name Tsitsi she is the manager she accused me of lying I showed her proof idk what kind of company it is
Very easy to cook with and cleans even more easily. For a family of 5, the large pan is a bit small. Which there would be a bigger model.
I loved my new fika cookware! So happy i brought the fika set and replaced my old cookware. These are highly recommended! Expensive but worth it!
I have been using these pots for a short time, but so far I have found them to be of good quality of taken care of properly. They are easy to clean and cook better then expected.
I uses it everytime, it’s easy to clean and jon-stick.
I purchased the full set and I’ve had been using my set for six months now and I love them! They are super easy to clean, cook everything with less butter/oil than regular pans, and cook everything evenly every time!
It’s very important to read the cooking and care instructions to keep them looking great. It does take some getting used to cooking on low to medium heat only but honestly food tastes better cooked in these pots and pans that any others I’ve used.
I think the quality of the pots and pans are well worth the money!
