Return & Refund Policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Only items with manufacture fault are accepted as returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number and email for proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping charges are non-refundable unless you had to return the product because we've sent the product to you in error.
Return shipping is paid by the customer and is not reimbursed.
All product returns must be shipped back in their original form of packaging and include all accessories to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Cook with FIKA, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories. In addition, Cook with FIKA reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.
You can always contact us for any refund/ return question at firstname.lastname@example.org.
Damages and issues on delivery
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on giveaway items, clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
At this time, items shipped outside of Canada cannot be returned. All international sales are final.
Very easy to cook with and cleans even more easily. For a family of 5, the large pan is a bit small. Which there would be a bigger model.
I loved my new fika cookware! So happy i brought the fika set and replaced my old cookware. These are highly recommended! Expensive but worth it!
I have been using these pots for a short time, but so far I have found them to be of good quality of taken care of properly. They are easy to clean and cook better then expected.
I uses it everytime, it’s easy to clean and jon-stick.
I purchased the full set and I’ve had been using my set for six months now and I love them! They are super easy to clean, cook everything with less butter/oil than regular pans, and cook everything evenly every time!
It’s very important to read the cooking and care instructions to keep them looking great. It does take some getting used to cooking on low to medium heat only but honestly food tastes better cooked in these pots and pans that any others I’ve used.
I think the quality of the pots and pans are well worth the money!
I really recommend this FIKA products!!
I love the way the pot looks and cooks etc but didn't consider how hot the handles would get, especially on an induction stove. So something to consider. The wok pan is great b/c the handle is wood.
We have a Miele induction cooktop at home. And I had so much trouble finding a nonstick pan that is NOT TOXIC & PERFORMANT.
I tried many brands like GreenPan and Our Place. Unfortunately all of the different brands that I tried took soooo long to heat up and I had to cook on the highest setting. Before FIKA, I had to use traditional nonstick pans (toxic…yuck!), stainless steal (it sticks!) and cast iron (high maintenance and very heavy).
I am very glad to have found an EFFICIENT and HEALTHY alternative. Very beautiful too!
I’m buying some more for our second residence.
I love my new apron and oven mitts. Gorgeous colour and the quality is 👌
Quality is excellent. Strong and durable.
FIKA 3 Pots Set
FIKA Casserole Stew Pot with Glass Lid